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Apart Hotel Colón
Last updated: July 10, 2026. At Apart Hotel Colón we respect your privacy and process personal data in accordance with Chilean Law 21.719 on Personal Data Protection. This page explains what information we collect, why we use it, and how you can exercise your rights.
Apart Hotel Colón, located at Calle Pedro Montt 65, Puerto Montt, Chile, is the controller of the personal data collected through this website and the booking process. You can contact us at +56 65 226 4290 for any question about this policy.
Identification and contact data (name, email, phone, ID document): collected when you book or check in, to manage your stay, issue the corresponding tax documentation, and comply with the guest registry required of hotel establishments.
Payment data: processed directly by Transbank/Webpay; our site does not store card numbers.
Technical browsing data (IP address, device type, analytics cookies): collected only if you accept non-essential cookies, as explained in section 4.
Special requirements (food allergies, accessibility): only if you voluntarily provide them when booking, and solely to prepare for your stay.
Contract performance: the data needed to process your reservation, confirm payment, and send you stay-related communications.
Legal obligation: the guest registry required by tourist accommodation regulations and tax documentation.
Consent: analytics cookies (Google Analytics, Microsoft Clarity), which only activate if you expressly accept them in the cookie banner.
We use Google Analytics and Microsoft Clarity to understand how the site is used and improve it. These cookies are not essential for the site to function and only load if you accept the cookie banner shown on your first visit. You can change your decision at any time with the button below.
We share data only with the providers necessary to operate the hotel, who act as data processors: Transbank (payment processing), HostGator (website hosting), Google (Google Analytics), and Microsoft (Clarity). We do not sell or transfer your data to third parties for commercial purposes.
We retain your reservation data for the duration of the contractual relationship and, afterward, for the period required by tax and accounting obligations. Data collected only with your consent (analytics cookies) is kept until you withdraw that consent.
You can exercise your rights of Access, Rectification, Erasure, Objection, Portability, and Temporary Restriction of your personal data at any time by contacting us at +56 65 226 4290 or the hotel's reservations email. We will respond to your request within 30 days of receiving it.
Some of our technology providers (Google, Microsoft) process data on servers located outside Chile. These transfers take place under those providers' standard contractual safeguards for personal data processing.
The website uses HTTPS/TLS encryption on all pages, and access to administrative systems is protected with credentials restricted to authorized staff.